Job Description
Are you a technical problem-solver ready to drive innovation in NYC?
TechNova Solutions is looking for a skilled IT Support Specialist to join our high-performance team. In this hybrid role, you will be the backbone of our technical operations, ensuring our employees have the tools they need to succeed.
We value creativity, efficiency, and technical expertise. If you have a passion for technology and a desire to grow in a dynamic environment, we want to meet you.
Why Join TechNova?
- Hybrid Work Model: Balance your time between the office and home.
- Competitive Compensation: $75,000 - $95,000 base salary.
- Professional Growth: Access to training and certification reimbursement.
- Modern Tech Stack: Work with cutting-edge enterprise software.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and peripheral issues for end-users.
- Manage user accounts, Active Directory permissions, and security access.
- Perform routine maintenance on company laptops, desktops, and printers.
- Maintain accurate IT documentation and asset inventory logs.
- Collaborate with the cybersecurity team to implement security protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ Certification is strongly preferred.
- 3+ years of experience in IT Help Desk or Desktop Support roles.
- Proficient in troubleshooting Windows 10/11 and macOS operating systems.
- Strong knowledge of Microsoft Office 365 and Active Directory.
- Excellent verbal and written communication skills.