Job Description
Join our dynamic IT team as an IT Support Specialist in Chicago! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. At TechNexus Solutions, we empower businesses with cutting-edge IT infrastructure, and you'll be at the forefront of our mission. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and maintain Active Directory, Azure AD, and cloud infrastructure
- Diagnose and resolve complex system issues with minimal disruption
- Implement security protocols and ensure compliance with industry standards
- Document technical procedures and maintain accurate knowledge base
- Collaborate with cross-functional teams on IT projects and upgrades
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and work under pressure