Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base in the heart of Los Angeles. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth. If you thrive in fast-paced settings and love turning technical challenges into solutions, this role is your perfect match.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud infrastructure
- Deploy and maintain IT assets including workstations, servers, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and implement security best practices
Qualifications
- 3+ years of experience in desktop/server support and network administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and virtualization technologies
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)