Job Description
Join NexusTech Solutions' award-winning IT team as we revolutionize cloud infrastructure for Fortune 500 clients. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical expertise in our downtown Seattle headquarters. Enjoy hybrid work, comprehensive benefits, and opportunities for AWS/Azure certification reimbursement. Be part of an inclusive culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, CrowdStrike)
- Lead hardware/software deployment lifecycle for new office locations
- Document SOPs and create knowledge base articles in ServiceNow
- Collaborate with network engineers on VoIP/Cisco Meraki troubleshooting
- Conduct quarterly security awareness training sessions
- Optimize ticket resolution SLAs and customer satisfaction metrics
Qualifications
- 5+ years of enterprise IT support experience with Windows 10/11
- Expertise in Active Directory, Group Policy, and SCCM/MEM
- Strong background in Azure AD/O365 tenant management
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow ITSM platform
- Proficient in scripting (PowerShell/Bash) for automation
- Excellent communication skills for cross-departmental collaboration
- Ability to lift 30lbs for equipment deployments