Job Description
Join our dynamic IT team in Austin's vibrant tech hub! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing workforce. You'll be the go-to expert for resolving complex hardware/software issues, optimizing system performance, and driving user adoption of cutting-edge technologies. Enjoy a collaborative environment where your problem-solving skills directly impact business success.
Responsibilities
- Diagnose and resolve advanced technical issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Create and update IT documentation, SOPs, and knowledge base articles
- Coordinate with vendors for hardware procurement and service contracts
- Lead IT projects including device rollouts and system migrations
- Mentor junior support staff and provide tier-2 escalation support
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and mobile device management
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency with ServiceNow, Jira, or similar ticketing systems
- Strong scripting skills (PowerShell, Bash, Python)
- Experience with Azure AD and Intune administration
- Excellent communication skills with technical/non-technical stakeholders
- Austin-based candidates preferred (local travel required)