Job Description
Are you passionate about technology and solving complex problems? TechSolutions Inc. is seeking a dedicated IT Support Specialist to join our dynamic team in Wichita. As a key member of our IT department, you'll empower users through seamless technical support while maintaining robust infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative environment. Apply today and accelerate your career in IT!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and enterprise applications
- Implement cybersecurity protocols and monitor system vulnerabilities
- Document IT procedures and maintain asset inventory databases
- Collaborate with cross-functional teams on system upgrades and migrations
- Train users on new technologies and best practices
- Manage Active Directory, Group Policy, and cloud services (O365)
Qualifications
- Associate's degree in IT or equivalent experience required
- 3+ years in desktop/server support with Windows environments
- CompTIA A+/Network+ certifications preferred
- Strong knowledge of TCP/IP, DNS, and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for hardware installations