Job Description
Are you ready to leverage your technical expertise in the vibrant culture of New Orleans? Bayou Tech Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical support to a diverse client base across the Gulf Coast region.
In this role, you will serve as the frontline of our technical operations, ensuring that our internal systems and end-users experience minimal downtime. If you are passionate about solving complex technical problems and enjoy a fast-paced, collaborative environment, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage user accounts, permissions, and security configurations within Active Directory and Microsoft 365.
- Perform daily system maintenance, including patch management, updates, and hardware inventory audits.
- Deploy and configure new workstations, laptops, and mobile devices for employees.
- Troubleshoot and resolve connectivity issues, ensuring seamless network operations.
- Maintain accurate and up-to-date documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the network engineering team to implement infrastructure improvements.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience (2+ years preferred).
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Google Workspace.
- Experience with Active Directory, Group Policy, and SCCM.
- Excellent problem-solving skills and the ability to diagnose root causes quickly.
- Outstanding verbal and written communication skills for interacting with non-technical staff.
- Ability to lift and move computer equipment weighing up to 50 lbs.
- Valid driver's license and willingness to travel to client sites in the New Orleans metro area.