Job Description
Join our dynamic team as a Senior IT Support Specialist at TechNova Solutions, where innovation meets reliability. We're seeking a tech-savvy professional to deliver exceptional IT services to our diverse client base in the vibrant Oakland area. This hybrid role combines remote flexibility with in-office collaboration, offering a perfect work-life balance while tackling cutting-edge challenges.
As a cornerstone of our operations, you'll maintain our clients' digital infrastructure, ensuring seamless technology experiences that drive business success. We value proactive problem-solvers who thrive in fast-paced environments and are passionate about delivering outstanding user support.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage cloud infrastructure (AWS/Azure) and SaaS application integrations
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system migrations
- Monitor system health and optimize performance through proactive maintenance
- Mentor junior IT staff and conduct technology training sessions
Qualifications
- 5+ years of hands-on IT support experience with Windows/macOS environments
- CompTIA Network+ or equivalent network certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with cloud platforms (AWS/Azure) and virtualization (VMware/Hyper-V)
- Strong analytical skills and ability to troubleshoot complex issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- BS in Computer Science or related field preferred
- Experience working in regulated industries (HIPAA/GDPR) a plus