Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist in our vibrant Minneapolis headquarters! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing team. In this role, you'll be the backbone of our daily operations, ensuring seamless technology experiences across the organization. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with cutting-edge systems in Minnesota's thriving tech hub.
Responsibilities
- Provide Level 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure) environments
- Implement security protocols and conduct vulnerability assessments
- Onboard new employees with hardware provisioning and account setup
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including system upgrades and migrations
Qualifications
- 5+ years of progressive IT support experience with Windows/macOS environments
- CompTIA Security+ and/or Network+ certification required
- Expertise in Active Directory, Group Policy, and SCCM deployment
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts
- CCNA or equivalent networking certification preferred
- Valid driver's license for occasional off-site support