Job Description
Join our dynamic IT team in sunny Miami! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers hybrid work flexibility and opportunities for professional growth in a collaborative environment. If you thrive in fast-paced settings and possess strong problem-solving skills, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure configurations
- Deploy and maintain network security protocols including firewalls and endpoint protection
- Document IT processes using ServiceNow and maintain asset management systems
- Collaborate with vendors for hardware procurement and software licensing
- Support VoIP systems and video conferencing solutions
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Experience with Service Desk ticketing systems (Jira/ServiceNow preferred)
- Strong knowledge of TCP/IP networking and VPN configurations
- Ability to lift 30lbs for hardware installations
- Excellent communication skills with fluency in English and Spanish