Job Description
Join InnovateTech Solutions as an IT Support Specialist in Raleigh's thriving tech hub! We're seeking a dedicated professional to provide exceptional technical support to our growing team. With competitive compensation, comprehensive benefits, and opportunities for career growth, this role is perfect for a tech enthusiast ready to make an impact in a dynamic environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and is passionate about delivering outstanding user experiences. You'll work alongside innovative teams in Raleigh's Research Triangle Park area, supporting critical infrastructure that drives our business forward.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets via ServiceNow and ticketing systems
- Deploy and configure Windows 10/11 workstations, mobile devices, and peripherals
- Administer Active Directory, Azure AD, and cloud-based applications
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cross-functional teams on security initiatives and system upgrades
- Monitor system health and proactively address performance issues
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong experience with Active Directory, DNS, and DHCP
- Excellent troubleshooting skills for hardware and software issues
- Ability to communicate technical concepts to non-technical users
- Experience with ITIL processes and ticket management systems
- Valid North Carolina driver's license for occasional off-site support