Job Description
Join Omaha's premier technology firm as an IT Support Specialist! We're seeking a dedicated professional to deliver exceptional technical support to our growing client base in Omaha's thriving business district. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage helpdesk tickets and resolve user issues within SLA timeframe
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Implement security protocols and maintain compliance with industry standards
- Document technical procedures and create user documentation
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in a business environment
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+, Network+, or Security+ certification preferred
- Strong troubleshooting skills with ability to diagnose complex technical issues
- Excellent communication skills and customer service aptitude
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)