Job Description
Join Mountain Tech Solutions as an IT Support Specialist and become the backbone of our clients' digital operations. We're seeking a passionate tech enthusiast to deliver exceptional IT support in Colorado Springs' vibrant business district. Enjoy a collaborative culture, cutting-edge tools, and opportunities for career growth in the heart of Colorado's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain knowledge base articles
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and resolve critical outages
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure AD, Intune, and endpoint management
- Strong troubleshooting skills for network and hardware issues
- Experience with Service Desk platforms (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities
- Valid Colorado driver's license for occasional client site visits