Job Description
Join our dynamic IT team as an IT Support Specialist in Long Beach, CA. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and licensing
- Conduct cybersecurity awareness training for staff
- Assist with cloud service integrations (Microsoft Azure, Office 365)
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, Active Directory, and SCCM
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Valid California driver's license for occasional on-site visits