Job Description
Join our award-winning IT team at TechSolutions Inc., a leading technology firm in Atlanta's thriving tech hub. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our 500+ employees across 3 locations. This hybrid role (3 days onsite, 2 remote) offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Our ideal candidate will be the go-to expert for resolving complex technical issues while maintaining our commitment to 99.9% system uptime. You'll work with cutting-edge technologies including Microsoft 365, Azure, and Cisco infrastructure, while mentoring junior staff and driving IT process improvements.
Responsibilities
- Provide Tier 3 support for desktop, network, and cloud infrastructure issues
- Manage Active Directory, Group Policy, and endpoint security protocols
- Lead hardware/software deployments and lifecycle management
- Develop and maintain IT documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Train employees on cybersecurity best practices
- Monitor system performance using SolarWinds and Nagios
- Contribute to disaster recovery planning and testing
Qualifications
- 5+ years of progressive IT support experience
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expert knowledge of Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell, Python)
- Experience with ServiceNow or Jira ticketing systems
- CCNA or equivalent networking certification preferred
- Excellent communication and problem-solving abilities
- Ability to lift 50 lbs for equipment deployments