Job Description
Join our dynamic team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote assistance, offering a competitive salary and comprehensive benefits package. If you're passionate about solving complex technical challenges and enabling seamless business operations, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols in Active Directory
- Deploy and maintain desktop/laptop configurations across 200+ endpoints
- Collaborate with vendors for hardware procurement and service contracts
- Document IT procedures and maintain knowledge base articles
- Monitor system performance and proactively address security vulnerabilities
- Train staff on cybersecurity best practices and new software implementations
Qualifications
- 3+ years of hands-on IT support experience in a business environment
- CompTIA A+ and Network+ certifications (or equivalent)
- Expertise in Windows 10/11, Microsoft 365, and cloud platforms (Azure/O365)
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to troubleshoot hardware issues including printers, scanners, and mobile devices
- Excellent communication skills and customer service aptitude