Job Description
Join our dynamic team at TechSolutions KC, a leading IT service provider in the heart of Kansas City, MO. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of America's most vibrant tech hubs. Help shape the future of IT support while advancing your career in a city known for its innovation and affordability.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Manage helpdesk tickets and document solutions in ITSM systems
- Deploy and configure workstations, laptops, and mobile devices
- Collaborate with network and security teams on infrastructure projects
- Conduct user training on IT systems and best practices
- Maintain asset inventory and software licensing compliance
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of hands-on IT support experience in Windows/macOS environments
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills with hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Knowledge of cloud platforms (Microsoft Azure, AWS) preferred
- Valid driver's license and reliable transportation