Job Description
Join TechFlow Solutions, Sacramento's leading IT innovator, as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. In this pivotal role, you'll troubleshoot hardware/software issues, optimize network performance, and ensure seamless IT operations across diverse industries. Enjoy collaborative workspaces, cutting-edge tools, and opportunities for professional growth. If you're passionate about solving complex technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Provide remote and on-site technical support with SLA adherence
- Deploy and maintain IT infrastructure including servers and cloud services
- Document technical procedures and maintain asset inventories
- Collaborate with vendors for hardware procurement and service contracts
- Train end-users on security best practices and system utilization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Microsoft 365, Azure AD, and Intune management
- Strong knowledge of network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITSM practices
- Excellent communication skills with ability to translate technical concepts
- Valid California driver's license for occasional client site visits