Job Description
Join TechSolutions Inc., Fresno's premier tech innovator, as an IT Support Specialist. We're seeking a tech-savvy professional to empower our growing team through seamless IT infrastructure management. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and maintain company servers, workstations, and cloud systems
- Implement cybersecurity protocols and data protection measures
- Document IT procedures and maintain knowledge base documentation
- Collaborate with cross-functional teams to optimize IT workflows
- Oversee system upgrades and patch management cycles
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize complex tasks