Job Description
Join our award-winning IT team in Albuquerque's vibrant tech hub! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, remote flexibility options, and opportunities for career growth in a collaborative environment. Our Albuquerque office features modern amenities and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues using remote monitoring tools
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory, Office 365, and cloud-based systems
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with security team on vulnerability remediation
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Hands-on experience with Active Directory and Azure AD
- Strong scripting skills (PowerShell/Bash) preferred
- Excellent communication and customer service skills
- Ability to work independently and in cross-functional teams
- Valid New Mexico driver's license required for occasional on-site visits