Job Description
Join our innovative IT team at TechSolutions Inc. as an IT Support Specialist in sunny Tucson, AZ. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Manage Active Directory, Windows Server, and cloud environments
- Deploy and maintain endpoint security solutions
- Provide Tier 2-3 support for network connectivity problems
- Document technical procedures and create knowledge base articles
- Coordinate with vendors for hardware procurement and repairs
- Train staff on cybersecurity best practices
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Office 365, and Azure AD
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for network issues
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Valid Arizona driver's license