Job Description
Join our innovative IT team in Milwaukee as a Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless digital experiences for 200+ employees. Enjoy a collaborative environment with cutting-edge technology and clear growth paths into cloud infrastructure and cybersecurity.
Our culture values continuous learning – we provide quarterly certifications, tuition reimbursement, and hackathon opportunities. Work in our downtown Milwaukee office with flexible hybrid options and modern amenities including ergonomic workstations and a dedicated tech lab.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN, and cloud services (O365, Azure)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Create and update IT documentation, SOPs, and knowledge base articles
- Coordinate with vendors for hardware procurement and service level agreements
- Provide onboarding/offboarding support for employees
- Monitor system performance using SolarWinds and Nagios
Qualifications
- 3+ years in enterprise IT support or helpdesk operations
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Hands-on experience with Microsoft 365 and Azure AD
- Strong scripting skills (PowerShell/Bash) preferred
- Excellent troubleshooting methodology and communication skills
- Ability to lift 30lbs for equipment deployments
- Valid Wisconsin driver's license required