Job Description
Join CyberCore Solutions as our next IT Support Specialist and become the backbone of our dynamic tech team! We're seeking a passionate problem-solver to deliver exceptional technical support across our Baltimore headquarters. You'll empower 200+ employees with seamless hardware/software solutions while maintaining our cutting-edge infrastructure. Enjoy hybrid work, competitive benefits, and opportunities to grow your career in a collaborative environment where innovation meets reliability.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and maintain cloud services (Microsoft 365, Azure) and on-premise servers
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for equipment procurement and service level agreements
- Implement cybersecurity best practices including patch management and access controls
- Support audiovisual systems and meeting room technology for hybrid workspaces
Qualifications
- 3+ years in enterprise-level IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficient in Active Directory, Group Policy, and SCCM deployments
- Experience with cloud platforms (Azure/O365) and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills with network diagnostics tools (Wireshark, PRTG)
- Excellent written/verbal communication for cross-departmental collaboration
- Ability to prioritize incidents in ticketing systems (ServiceNow/Jira)
- Bachelor's in Computer Science or related field preferred