Job Description
Join our dynamic IT team as a Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional user experiences through seamless system support. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain IT infrastructure including servers and workstations
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Exchange Online, and Azure AD
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities