Job Description
Join our dynamic IT team at NexusTech Solutions as we rapidly expand our Austin operations! We're seeking an experienced IT Support Specialist to deliver exceptional technical assistance to 200+ employees. This urgent opening requires immediate availability to resolve critical infrastructure issues while maintaining our industry-leading uptime standards. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Austin's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and troubleshoot complex system outages
- Collaborate with cross-functional teams on IT projects
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of cloud services (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours during system outages
- Excellent communication and problem-solving skills