Job Description
Join our dynamic IT team at TechNova Solutions, where innovation meets reliability. We're urgently seeking a Senior IT Support Specialist to maintain our cutting-edge infrastructure and deliver exceptional user experiences. This hybrid role combines on-site presence in our San Jose headquarters with remote flexibility, offering a competitive compensation package and growth opportunities in the heart of Silicon Valley.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and VPN access
- Lead hardware refresh projects and lifecycle management for workstations/servers
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Support office AV systems and video conferencing equipment
Qualifications
- 5+ years of progressive IT support experience with Windows/macOS environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in PowerShell scripting and network troubleshooting
- Strong background in cloud migration projects (O365/AWS)
- Experience with Service Desk ticketing systems and ITIL best practices
- Excellent communication skills for cross-departmental collaboration
- Ability to work under pressure during critical system outages
- Bachelor's degree in Computer Science or related field preferred