Job Description
Urgent Hiring Opportunity! Join our dynamic IT team in Houston as a Senior IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. This role requires immediate availability and offers competitive compensation with growth opportunities. If you're passionate about solving technical challenges and thrive in fast-paced environments, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server, and cloud infrastructure (Azure/O365)
- Implement security protocols and maintain compliance standards
- Deploy and troubleshoot end-user devices (laptops, mobile, printers)
- Document IT processes and maintain knowledge base
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 5+ years in enterprise IT support with Windows/OS troubleshooting
- CompTIA A+, Network+, and Security+ certifications required
- Experience with SCCM/Intune and remote support tools
- Strong analytical skills with ability to resolve complex technical issues
- Excellent communication and customer service abilities
- Bachelor's degree in Computer Science or related field preferred