Job Description
Join our award-winning IT team in Tucson as we revolutionize workplace technology solutions! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our growing client base. This is a unique opportunity to leverage your problem-solving skills in a fast-paced environment while enjoying Tucson's vibrant culture and stunning desert landscapes. Our comprehensive benefits package includes health insurance, 401K matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Windows environments, Active Directory, and cloud services (Azure/O365)
- Deploy, configure, and maintain endpoint security solutions
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Mentor junior technicians and conduct user training sessions
- Monitor system performance and implement proactive maintenance
Qualifications
- 5+ years of progressive IT support experience in Windows environments
- Expert-level knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Experience with Azure AD and Microsoft 365 administration
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duty
- Valid driver's license and reliable transportation