Job Description
Join our dynamic IT team as an immediate hire IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our cutting-edge infrastructure. At NexusTech Solutions, we foster innovation, collaboration, and professional growth. This role offers hybrid work flexibility with 3 days in-office and 2 remote days weekly. If you're passionate about solving complex technical challenges and supporting a growing team, apply now to become part of our award-winning culture!
Responsibilities
- Provide Tier 1-2 technical support for 150+ employees across hardware, software, and network issues
- Manage Active Directory, Microsoft 365, and cloud-based systems administration
- Deploy and maintain Windows 10/11 workstations, mobile devices, and peripherals
- Document IT processes, knowledge base articles, and SOPs
- Collaborate with vendors for hardware procurement and service-level agreements
- Monitor system health using SolarWinds and ticketing systems (Jira)
- Lead cybersecurity initiatives including endpoint protection and vulnerability patching
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ITIL processes and service desk management
- Excellent written/verbal communication and customer service aptitude
- Ability to prioritize tasks and manage multiple escalations simultaneously
- Basic scripting knowledge (PowerShell/Bash) preferred