Job Description
Immediate Opening for Senior IT Support Specialist in Albuquerque, NM!
Join our innovative team at TechSolutions Inc., where technology meets excellence. We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a hands-on role perfect for problem-solvers passionate about optimizing digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Albuquerque's thriving tech sector.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain servers, workstations, and peripheral devices
- Manage user accounts, permissions, and security protocols
- Document technical procedures, inventory, and incident reports
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement and monitor cybersecurity best practices
- Train end-users on new technologies and system features
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment