Job Description
Join our dynamic team in Arlington, TX as an IT Support Specialist! We're hiring immediately to provide critical technical support and ensure seamless IT operations for our growing organization. This role offers rapid career growth, competitive compensation, and the opportunity to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and security protocols
- Diagnose and resolve system outages with minimal downtime
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train employees on cybersecurity best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of desktop support/help desk experience
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Expertise in Windows 10/11 and Microsoft 365 suite
- Strong troubleshooting skills with network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)