Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a motivated IT Support Specialist to provide exceptional technical assistance to our growing client base. This is an immediate opportunity for a tech-savvy professional ready to hit the ground running in a fast-paced environment. You'll be the go-to expert for resolving hardware/software issues, optimizing network performance, and ensuring seamless digital operations. If you thrive on problem-solving and want to make an immediate impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Provide remote and on-site technical support for 100+ end-users
- Implement cybersecurity best practices and maintain security protocols
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently