Job Description
Immediate Opening for IT Support Specialist in Wichita, KS! Join our dynamic team at TechSolutions Inc. and become the backbone of our IT infrastructure. We're seeking a passionate tech professional to deliver exceptional support to our growing client base. Enjoy a collaborative environment, competitive benefits, and the opportunity to solve complex technical challenges. If you thrive in fast-paced settings and excel at troubleshooting, this is your next career move!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve escalated issues via remote and on-site assistance
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain desktop/laptop systems, printers, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and patch management
- Support audio-visual equipment during company events
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPO, and SCCM
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work flexible hours
- Valid driver's license for occasional site visits