Job Description
Join our dynamic team at TechSolutions Inc., a leader in innovative tech services, as we immediately seek a Senior IT Support Specialist to deliver exceptional technical assistance to our San Francisco-based clients. This role is perfect for a proactive problem-solver passionate about bridging technology gaps and ensuring seamless digital experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives real impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments across 500+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and RMA processes
- Lead IT onboarding/offboarding for new employees
- Monitor system health via SolarWinds and ServiceNow platforms
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for network printers, VPNs, and cloud apps
- Ability to work independently and escalate complex issues
- Excellent written/verbal communication skills
- Experience with ServiceNow ticketing system
- Valid driver's license for occasional equipment transport