Job Description
Join our dynamic Sacramento team as an IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to resolve complex system issues, optimize network performance, and deliver exceptional user support. This is your chance to grow in a collaborative environment while serving diverse clients across Northern California. Position starts immediately – apply today to launch your career with a leader in tech innovation!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Provide Tier 2-3 support for VoIP systems, VPNs, and endpoint management
- Document incidents, solutions, and maintain updated IT asset inventories
- Collaborate with cross-functional teams on system upgrades and cybersecurity initiatives
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years in IT support with proven troubleshooting experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and enterprise backup solutions
- Strong understanding of TCP/IP, DNS, and firewall configurations
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Excellent communication skills with ability to translate technical concepts
- BS in Computer Science or related field preferred