Job Description
Are you a tech-savvy problem-solver ready to make an immediate impact? TechSolutions Inc. is seeking a dynamic IT Support Specialist to join our Mesa-based team. You'll be the hero who keeps our digital infrastructure running smoothly while delivering exceptional user experiences. This is your chance to join a forward-thinking company where your expertise directly drives success.
We offer competitive compensation, comprehensive benefits, and a collaborative environment that values innovation. If you're passionate about technology and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain security protocols including endpoint protection
- Document IT procedures and maintain asset inventory systems
- Collaborate with cross-functional teams on IT projects
- Deliver user training on new technologies and systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows Server administration (2016/2019)
- Strong knowledge of Azure cloud services and hybrid infrastructures
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills with systematic approach
- Ability to communicate technical concepts clearly to non-technical users