Job Description
Join our dynamic IT team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to provide exceptional support to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding user experiences, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage help desk tickets with SLA adherence using ServiceNow/Jira
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Execute cybersecurity protocols including endpoint protection and patch management
- Train staff on best practices for data security and system efficiency
- Document SOPs and technical knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Office 365, and cloud platforms
- Experience with VoIP systems and mobile device management
- Strong troubleshooting skills with diagnostic tools (Wireshark, Process Monitor)
- Excellent written/verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance
- Fresno-based with reliable transportation