Job Description
Join our dynamic IT team at TechFlow Solutions and become the technical backbone of our growing organization. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Long Beach headquarters. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with vendors for hardware procurement and maintenance
- Conduct regular system updates and security patches
- Train employees on IT best practices and new technologies
Qualifications
- 3+ years of experience in desktop/server support
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+/Network+ certifications required
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks