Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of San Jose's tech hub! We're seeking a tech-savvy professional to deliver exceptional IT services to our innovative clients. With immediate availability, this role offers the chance to work with cutting-edge technology in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth. Apply today and become a vital part of our mission to empower businesses through technology excellence!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Active Directory, Office 365, and cloud services
- Implement and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create user documentation
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Strong expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Network+ or equivalent networking certification
- Proficiency in PowerShell scripting and automation
- Experience with Service Desk platforms (Jira/ServiceNow)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize multiple tasks
- Relevant degree or industry certifications preferred