Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee and become the backbone of our technology operations! We're seeking a technically skilled professional to deliver exceptional user experiences through seamless hardware/software support, system troubleshooting, and proactive maintenance. This immediate opening offers a chance to work with cutting-edge technologies in a collaborative environment where your expertise directly impacts business success. If you're passionate about solving complex technical challenges and delivering outstanding service, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware/software issues including desktops, laptops, printers, and mobile devices
- Diagnose and resolve network connectivity problems, security incidents, and system malfunctions
- Deploy and configure new equipment while maintaining accurate asset documentation
- Train users on software applications and security protocols
- Monitor system performance and implement preventive maintenance schedules
- Collaborate with senior IT staff on infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and networking fundamentals
- Strong problem-solving abilities with excellent customer service skills
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30 lbs and work flexible hours including occasional weekends