Job Description
Join our dynamic team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. If you thrive in fast-paced environments and have a passion for solving technical challenges, apply now to start your career with us immediately!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and maintain Windows/macOS systems, printers, and mobile devices
- Manage user accounts, permissions, and access controls across systems
- Monitor network performance and implement security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with cross-functional teams on technology deployments
- Train users on new tools and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in IT support/helpdesk environments
- Proficiency in Active Directory, Office 365, and cloud services
- CompTIA A+/Network+ certifications required
- Strong troubleshooting skills for endpoint and network issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends