Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech team! We're seeking an experienced professional to deliver exceptional technical support across our San Diego headquarters. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Immediate opening – apply today to start your career with us!
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security solutions
- Lead IT projects including hardware refresh cycles and software deployment initiatives
- Document SOPs and maintain knowledge base for IT operations
- Collaborate with vendors to resolve complex technical escalations
- Maintain compliance with SOC 2 and ISO 27001 security standards
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11, macOS, and Microsoft 365
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification required
- Strong experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Proven ability to troubleshoot complex issues using PowerShell and scripting
- Excellent communication skills and customer service aptitude