Job Description
Join our dynamic IT team as an IT Support Specialist in Memphis, TN! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This immediate opening offers the chance to work with cutting-edge technology while solving complex challenges in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, apply today and become a vital part of our innovation-driven culture.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site assistance
- Manage user accounts, permissions, and access control systems
- Document technical procedures and maintain accurate knowledge base entries
- Deploy and configure workstations, servers, and cloud infrastructure
- Collaborate with cybersecurity team on vulnerability remediation
- Train staff on new technologies and security protocols
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+ or equivalent certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Strong knowledge of Active Directory and cloud services (AWS/Azure)
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 30lbs for hardware maintenance