Job Description
Join our award-winning IT team in the heart of Los Angeles! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our growing client base. This immediate opening offers the chance to work with cutting-edge technology in a collaborative environment where your expertise directly impacts business success. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network infrastructure across 200+ endpoints
- Implement and maintain cybersecurity protocols including MFA, endpoint protection, and access controls
- Manage Active Directory, Office 365, and cloud service integrations (Azure/AWS)
- Lead hardware/software deployment projects and system upgrades
- Create and maintain technical documentation and SOPs
- Mentor junior technicians and provide escalation support
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and mobile device management
- CompTIA Network+ or Security+ certification required
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent troubleshooting skills with hardware and software issues
- Ability to prioritize tasks and work under pressure in fast-paced environments
- Valid California driver's license required for on-site visits