Job Description
Join our dynamic IT team as a Support Specialist in Portland! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. With competitive compensation, modern benefits, and immediate availability, this is your chance to make an impact in a collaborative environment. Help us maintain seamless operations while advancing your career in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow and prioritize incident resolution
- Deploy and configure desktop/laptop systems across Windows and macOS environments
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with security teams on endpoint protection and compliance
- Support cloud infrastructure including Azure and Office 365
- Train staff on cybersecurity best practices and new software tools
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPO, and SCCM
- Strong troubleshooting skills for hardware, network, and SaaS applications
- Experience with ITSM tools (ServiceNow preferred)
- Knowledge of cloud infrastructure fundamentals (AWS/Azure)
- Excellent communication skills and customer service mindset