Job Description
Join our dynamic IT team in Detroit as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support and ensure seamless operations. This is an immediate hire opportunity with competitive compensation and growth potential. If you're passionate about troubleshooting and enjoy working in a fast-paced environment, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide remote and on-site technical support to employees
- Manage user accounts, permissions, and system access
- Install, configure, and maintain network infrastructure
- Document technical procedures and maintain knowledge base
- Collaborate with IT team on security protocols and updates
Qualifications
- 3+ years of IT support experience
- Proficiency in Windows OS and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+ preferred
- Excellent problem-solving and communication skills
- Experience with helpdesk ticketing systems (ServiceNow/Jira)