Job Description
Join our award-winning IT team in El Paso! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a dynamic work environment, competitive benefits, and opportunities for career advancement. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS endpoints, mobile devices, and cloud services
- Monitor and maintain network security protocols including firewalls and VPNs
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Conduct user training sessions on technology best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong analytical and troubleshooting skills for complex technical issues
- Excellent written and verbal communication abilities
- Experience with ServiceNow or ITSM platforms preferred