Job Description
Join our dynamic IT team in Las Vegas and become the backbone of our technology infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is an immediate opening with competitive compensation and comprehensive benefits. Enjoy working in a collaborative environment where your problem-solving skills will directly impact business success.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 systems, Active Directory, and Office 365
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement security protocols and conduct vulnerability assessments
- Support cloud platforms (AWS/Azure) and virtualization environments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP networking and cloud services
- Excellent troubleshooting skills with hardware and software issues
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional on-call duties
- Valid Nevada driver's license for occasional site visits