Job Description
Join our dynamic team at InnovateTech Solutions as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional technical support across our growing organization. This immediate opening offers a competitive salary package, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment. Help us maintain operational excellence while advancing your career in IT support.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues including VPN connectivity, Active Directory, and cloud services
- Manage endpoint security protocols and software patch deployments
- Support 150+ employees across multiple office locations
- Document incidents, solutions, and standard operating procedures
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently and prioritize competing demands