Job Description
Join our dynamic IT team at TechSolutions Pro in the heart of New Orleans! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site support with remote collaboration, offering the perfect blend of hands-on problem-solving and strategic IT innovation. Enjoy competitive benefits, professional development opportunities, and the chance to work in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS environments and cloud infrastructure
- Diagnose and resolve complex hardware/software issues across enterprise systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain comprehensive knowledge base
- Collaborate with network engineers on system integrations and upgrades
- Train end-users on new technologies and best practices
- Manage asset lifecycle and procurement of IT equipment
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure certifications required
- Expertise in Active Directory, SCCM, and virtualization technologies
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Exceptional troubleshooting skills with customer-focused communication
- Bachelor's degree in Computer Science or related field preferred
- Experience with ServiceNow ticketing system and ITIL frameworks